Dear Valued Customers,
In these uncertain times, we wanted to reach out to you personally about what we are doing here at Queens Park Hotel to support you and your travel plans. As the situation around novel coronavirus (COVID-19) continues to evolve, we are doing everything we can to ensure your travel safety and provide maximum flexibility.
Your Travel Safety
As it has always been, the safety and security of our guests and team members remain our highest priority. We take great pride in maintaining the highest standards of cleanliness and hygiene. In response to the coronavirus, we have taken additional measures developed in consultation with global and local public health authorities (including the WHO and CDC) to make our cleaning and hygiene protocols even more rigorous:
• Our hotel teams are receiving ongoing briefings and enhanced operating protocols.
• We have increased the frequency of cleaning our public areas (including lobbies, Elevators, door handles, public bathrooms, etc.) and have continued the use of hospital-grade disinfectants.
• We will continue to adjust the food and beverage service in accordance with current food safety recommendations.
• We have increased the deployment of antibacterial hand sanitizers in communal areas.
We have staff members to provide around-the-clock assistance to our hotel and are prepared to act swiftly should we be alerted to a case of coronavirus at our property.
Your Travel Flexibility
We remain committed to offering you flexible booking options. Given these unique circumstances we are making additional adjustments to our individual booking policies to give you extra peace of mind:
• Government Restrictions. In regions affected by government-issued travel restrictions, we will continue to waive charges or offer full refunds.
• Existing Reservations. All reservations – even those described as “non-refundable” (“Advanced Purchase”) – that are scheduled for arrival before 31st of March, 2020, can be changed at no charge up to 24 hours before your scheduled arrival.
If you need to adjust reservations made via our website, please contact our reservations team. If you need to adjust reservations made through another travel site, please contact them for assistance.
At Queens Park Hotel, we believe it is in challenging times like these that the power of hospitality is needed most of all. Whether you are traveling now or in the future, our team members are ready to welcome you with our hospitality you’ve come to expect.
